Who We Are

Job Description

As a Property Host, you will be the face of our operations. Your role will involve overseeing the cleanliness, maintenance, and overall guest satisfaction for each property. From handling guest inquiries to coordinating check-ins and check-outs, you will ensure that every detail is in place for a flawless guest experience. You’ll also work closely with your own cleaning staff and other service providers to ensure smooth property management.

Duties Include:

• Serve as the primary contact for guests throughout their stay
• Respond promptly to inquiries, resolve issues, and ensure guests feel valued
• Provide property information, check-in/check-out details, and local recommendations
• Address special requests to enhance the guest experience
• Regularly inspect properties to ensure cleanliness and maintenance standards are met
• Coordinate cleaning schedules and maintain necessary property supplies
• Monitor safety features, including locks and smoke detectors, to ensure guest safety
• Personalise guest stays with thoughtful touches, such as welcome packages and local guides
• Collect guest feedback to continuously improve service and guest satisfaction
• Go the extra mile to ensure guests enjoy a memorable experience
• Manage minor property maintenance issues and arrange for repairs when needed
• Communicate damages or maintenance concerns to the portfolio manager

The successful candidate will need to have:

• Proven experience in hospitality, property management, or customer service – preferably with short-term rentals
• Strong communication skills and the ability to stay calm under pressure
• Highly organised, detail-oriented, and able to handle multiple properties and tasks
• Flexibility to work evenings, weekends, and holidays as needed
• A passion for providing outstanding service and creating exceptional guest experiences
• Must have your own cleaning staff and be able to coordinate with them to maintain high standards of cleanliness and turnover

Independent Contractor Details:

• This is an independent contractor role that gives you the flexibility to manage your own schedule and run your own cleaning team. You will be compensated on a per-property basis and have the autonomy to manage your operations.

Employment Details:

• Position: Independent Contractor
• Location: Langebaan, Western Cape

Please email your CV to careers@hostagents.com with the subject line: Property Host – Langebaan. If you don’t hear from us within 7 days, please consider your application unsuccessful.

Job Description

Duties Include:

• Coordinate and manage reported property issues, including damages and breakages, by liaising with property hosts, managers, contractors, and suppliers
• Monitor and respond to guest-reported issues and reservation escalations during stays, ensuring timely resolutions in collaboration with property managers
• Manage linen requirements for last-minute bookings, track linen stock levels, and ensure timely replenishment
• Oversee breakage deposit reviews, verifying damages and facilitating refunds or deductions where applicable.
• Conduct weekly reconciliation of maintenance callouts, purchases, and tasks completed by property managers
• Upload and process contractor and supplier invoices according to payment schedules
• Reconcile maintenance company card transactions, ensuring all receipts and job cards are accurately recorded
• Handle procurement of office supplies, property essentials, welcome packs, and replacement items as needed
• Assist with the management of body corporate documentation and operational records

The successful candidate will need to have:

• Strong administrative, organisational, and coordination skills
• Excellent written and verbal communication skills
• Ability to manage multiple tasks simultaneously and meet deadlines
• High attention to detail and accuracy in reconciliations and reporting.  
• Comfortable working with spreadsheets, shared systems, and operational tools
• Ability to work effectively under pressure in a dynamic environment
• Reliable, proactive, and solution-focused

Qualifications:

• Previous experience in property management, operations coordination, maintenance administration, or short-term rental environments is advantageous
• Experience working with contractors, suppliers, or body corporate processes will be beneficial

Employment Details:

• Position: Permanent
• Location: Bloubergstrand, Western Cape