Who We Are

Job Description

Host Agents is seeking a proactive and detail-oriented Property Administrator to support the day-to-day administration and upkeep of our short-term rental property portfolio. The role has a strong focus on coordinating maintenance, managing reported issues, liaising with contractors and suppliers, and keeping property records and operational information up to date.

The ideal candidate will have strong administrative skills, practical experience coordinating property-related services, and the ability to manage multiple tasks while ensuring that outstanding issues are followed up and resolved efficiently.

Duties Include:

• Manage and update reported property issues, including maintenance, repairs, damages and breakages, ensuring that all items are tracked and followed up through to resolution.
• Coordinate maintenance call-outs, obtain quotes, arrange contractor visits and follow up on outstanding repairs.
• Liaise with property managers, hosts, contractors and suppliers to coordinate maintenance requirements and ensure work is completed timeously.
• Monitor guest-reported maintenance issues and assist with resolving property-related concerns during guest stays.
• Maintain accurate records of reported issues, maintenance schedules, contractor details, quotes and job progress.
• Follow up on outstanding maintenance tasks and ensure records clearly reflect the current status and next steps.
• Assist with guest damage investigations by gathering photographs, supporting information and relevant documentation.
• Coordinate linen requirements for last-minute bookings, monitor stock levels and arrange replenishment where required.
• Assist with breakage deposit reviews by checking reported damages and compiling supporting information for refunds or deductions.
• Coordinate the procurement of property essentials, replacement items, welcome packs and other operational supplies.
• Maintain and organise property documentation, including body corporate records and other relevant administrative information.
• Ensure company procedures, operational trackers and administrative systems are consistently followed and kept up to date.

The successful candidate will need to have:

• Strong administrative, organisational and coordination skills.
• Previous practical experience coordinating maintenance, repairs, contractors or property-related services.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to maintain accurate records.
• Ability to manage multiple tasks, prioritise urgent issues and follow up consistently.
• Comfortable working with spreadsheets, shared systems and operational tools.
• Ability to work effectively under pressure in a fast-paced environment.
• Reliable, proactive and solution-focused, with strong problem-solving skills.
• Ability to take ownership of tasks and ensure that outstanding issues are not left unresolved or without clear updates.

Qualifications:

• Previous experience in property administration, property management, maintenance coordination, facilities administration or a similar role is preferred.
• Experience liaising with contractors and suppliers and coordinating maintenance call-outs is highly beneficial.
• Experience in short-term rentals or residential property management will be an advantage.
• Experience with body corporate administration will be beneficial.

Employment Details:

• Position: Full-time, Permanent
• Location: Bloubergstrand, Western Cape

Please email your CV to careers@hostagents.com with the subject line: Property Administrator. If you don’t hear from us within 7 days, please consider your application unsuccessful.